WELCOME TO YOGA ON DEMAND'S
FREQUENTLY ASKED QUESTIONS
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the answer.
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GENERAL QUESTIONS:
TECHNICAL QUESTIONS:
ACCOUNT QUESTIONS:
What is
Yoga On Demand?
Yoga on Demand is CorePower Yoga's online
video library. It is our intention to allow our students a chance to
practice from anywhere, 24-7 as long as they have an internet connection. We are
currently hosting 67 yoga videos ranging from beginner to advanced practices.
There are also a range of lengths of practices from 5 to 60 minutes. If
you're away on business, pleasure, or a CorePower Yoga studio is just too far
away, Yoga On Demand is the answer for you. We recommend that you
start with our 7 day free trial to ensure that there are no technical
difficulties and you enjoy our video selection.
What subscription packages are available?
All of our packages are unlimited, meaning you can view any of our yoga
classes as often as you'd like for the same price.
UNLIMITED PACKAGE OPTIONS
FREE TRIAL - one week unlimited
1 Day (24Hour) Pass for $4.95
1 month unlimited for $14.95
3 month unlimited for $29.95
6 month unlimited for $49.95
1 year unlimited for $99.95
How do I sign-up for my free trial?
All first time Yoga On Demand
users are welcome to a 7 day trial of our video library to see if it's right for
them. You will need to create a user account with an valid
email address. Navigate through the online store to purchase your 7 day
trial at no cost to you. Once purchased, you can gain access to the videos
immediately and begin your yoga journey. Detailed directions on how to
navigate through this process are below.
First
click here to be taken to our class scheduler page.
It is through our class scheduler that you can view Yoga On Demand.
In order to view Yoga On
Demand, you must create a user name and log in. The system will prompt you
that if this is your first time, you will need to create one (see below).
If this is not your first time,
you can use the "already created a user name?" section to log in or you will
find a login option at the top right corner of the screen.
Once you are logged in, head to
the Watch Yoga On Demand tab (upper right corner seen above). If
this is your first time and you'd like to take advantage of the free week, click
on the link below that says "FREE WEEK Trial for all first time users".
The
link will drop you into your shopping cart. Navigate through the online
store to purchase the $0 free trial. Upon completion of your purchase, you
will see a screen below with an active link to take you to the media for which you
have purchased the free trial.
This link will automatically
start the video player.
When returning later, just
click on the "Watch Yoga On Demand" and the player will automatically load.
To view the catalog of yoga
videos within the video player, click on "Video Catalog".
Within the catalog, you have
many options to choose from. You can click on any of the top bar text like
"Instructor" to sort the catalog by that specific instructor. You can also
take advantage of the search bar.
To play the videos, just click
on the green play icon to the right of the video listing.
I liked my free trial and now I want to subscribe,
how do I do that?
Click here and log-in to the system using the
same user name and password created for your free trial. Click on the
"Watch Yoga On Demand" tab. Decide which package you would like to
purchase and click on the corresponding link. This action will drop your
specific package into your shopping cart. Follow the directions through
check-out process and purchase your subscription. Once purchased you will
again be able to view the online library.
What kind of internet connection do I need to view
Yoga On Demand?
The
videos keep stopping while I'm trying to watch, what can I do?
A high-speed internet connection is recommended
to view the online library. If you don't have a high-speed connection or are
unsure of what kind of internet connection you have, take the free trial and
test the video player out. All of our videos are encoded in three
speeds; 250kbps, 400kbps & 700kbps. Once the player is loaded, it
will automatically detect your internet connection and recommend a player speed
(lower right corner of the player). In the case to the right, you can see
that the player detected an appropriate speed of 700kbps. However, if you
would like to manually change your player speed, click "Options". This
will bring up the other speed options to override the detected speed.
Please note that the player speed can only be
changed when the player first launches. If you begin playing a video and
begin to have issues, you will need to close the player and relaunch, manually
choosing a slower detection speed as directed above.
How do I view the video in full
screen?
Once
you are viewing a video, click on the icon to the far right of the screen.
It looks like two boxes, a grey and black on top of one another.
Once you are in full screen, to go back, press
"ESC" or Escape on your keyboard.
When I click on the link to view Yoga on Demand library, nothing happens. What
can I do?
Check to make sure you have
Flash installed on your computer. It's a simple process - visit
www.adobe.com, and
click on the link to "Get Adobe Flash Player," and follow the directions. Also
make sure your pop-up blocker is turned off when you're on the CorePower Yoga
web site.
I forgot my user name or password, how do I get it
back?
When logging into the system, if you forget
your user name, you can always click on the "reminder" link for a secret clue.
If that still doesn't work, contact
yod@corepoweryoga.com and we will help manually reset your user name or
password.
I need to reset my password, how
do I do that?
After logging in to Yoga On
Demand, click on the "MY INFO" tab.
From here, you will see your current contact
information, including password and billing information. To edit, click on
the link to the left of your account information that reads, "EDIT YOUR ACCOUNT"
highlighted below.
This link will open a new page where you will
be able to edit information like your password. To edit your password,
click in password box and retype. Make sure to click, "UPDATE" at the
bottom of the page to save your new password.
How do I update my credit card
information?
Follow the directions on how to
reset your password. After opening the "Edit Your Account" screen, click
in the CC Number & CC Expiration to change, add or modify your credit card
information. Make sure to click "UPDATE" to save current changes.
How do I cancel Yoga On Demand?
To cancel at any time, please contactyod@corepoweryoga.com. We are
currently working on an automated service but in the meantime, you will have to
communicate directly with us. Oh the joy!!
I had access to the old version of
Yoga On Demand, how do I gain access to the new version?
Directions on how
existing members of Yoga On Demand (prior to 9/5/08) can now access the new
version of Yoga On Demand, please
click here.